Tackling the travel chargeback challenge
To understand the scale of the chargeback challenge in travel, Outpayce surveyed senior leaders from airlines and travel agents with responsibility for chargeback management.
Whilst chargebacks provide customers with confidence when paying online with cards, their rates are rocketing across the travel industry.
A staggering 71% of companies surveyed stated they’ve seen an increase in chargebacks over recent years, and only a quarter are successful when contesting them.
With revenue loss and card scheme penalties potentially on the line, how can airlines tackle the growing challenge chargebacks face?
What you’ll discover in this report
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An overview of chargebacks within the travel industry
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Factors fuelling a growth in chargebacks
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The difficulties surrounding chargeback disputes
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Insights into how travel companies can improve their win rates