Payment solutions for hotels

Outpayce and Amadeus' hospitality businesses are working closely to rethink hotel payments and embrace a guest‑centric approach as the first step on a journey to transform how hotels handle payments.

Overview

Rethinking hotel payments

We believe there are several benefits for hotels that deliver a smooth payment experience for guests. Removing hotel payment stress and friction will help properties retail their ancillary services and optimize their operations. With more than half of guests paying close attention to the quality of the payment experience, it’s important for hotels looking to boost loyalty to get payments right.

 

As a provider of both Central Reservation Systems and Property Management Systems, as well as a wide range of payment acceptance solutions, Amadeus and Outpayce are in a unique position to combine these capabilities and support brands to deliver a guest‑centric payment experience.

66%

Guests expect card-on-file

51%

Notice payment experience

40%

Have problems on-property

Benefits

Improve control over eCommerce and in‑property payments

Disconnects between IT and payments have traditionally caused a lack of control over payments. Connecting guest and payment data with one integration smoothens the process for hotels and guests.

Smooth payment experience

Guests can benefit from card‑on‑file transactions, their preferred payment methods, and newer technologies such as BNPL.

Save time and resources

Remove manual back‑office time spent combining hotel IT and payment data, while reducing the likelihood of manual errors.

Reduce fraud

Tokenized card numbers greatly reduce fraud risk for staff, guests, and the hotel.