Retailing ready: towards traveler‑centric airport payments
Welcome to the Future of Airport Payments!
Outpayce from Amadeus has conducted its latest studytogether with its partner Worldline, to understand the evolving landscape of airlines payments at the airport and traveler preferences. Despite ongoing economic challenges, the demand for seamless and efficient payment experiences at airports remains strong. Travelers are increasingly seeking convenience and security when paying for airlines services at the airport, with a significant preference for digital wallets and contactless payments.
However, the current airport payment infrastructure often falls short, leading to frustrations such as being asked to walk to another location to complete a payment or being unable to use preferred payment methods. These pain points can negatively impact the overall travel experience and brand loyalty.
Our Solution: Airport Pay
- Consistent Experience: Integrated with airline systems, providing a seamless payment process across multiple airports.
- Modern Technology: Supports contactless and digital wallet payments, enhancing security and convenience.
- Proven Impact: Increased sales, improved customer satisfaction, and reduced manual efforts.
Looking Ahead
- Personalized Offers: Travelers will receive tailored offers and make quick, secure payments using stored details.
- Innovative Solutions: Future technologies like Soft PoS will enable truly mobile payment acceptance.
Join us in revolutionizing airport payments and creating a traveler-centric experience that benefits everyone.Learn more about our research and solutions today!
Key Insights from the report:
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Traveler Payment Preferences: A detailed look at how travelers prefer to pay for services at airline services at the airport, with a strong inclination towards contactless and digital wallet options.
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Pain Points and Frustrations: Common issues faced by travelers, including the need to move to different locations to make payments and the lack of modern payment options.
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Airline Challenges: Insights into the operational difficulties airlines face in providing a consistent payment experience across different airports.
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Future of Airport Payments: Predictions on how the payment landscape at airports will evolve, with a focus on integrating modern payment technologies and improving the overall traveler experience.