Research report

Payment Tokenization

A key enabler of airline e-commerce security

As airline retailing becomes increasingly digital, payments security and performance are under growing pressure. Airlines must protect sensitive card data and comply with stringent PCI DSS requirements, while still enabling smooth checkout and third-party retailing.

This report explores how payment tokenization helps airlines meet this challenge, reducing PCI DSS scope and operational costs by up to 90%, mitigating fraud and breach risk, and enabling secure, conversion-friendly payment experiences. Featuring Air France’s journey to a 75% reduction in PCI DSS requirements, the report shows why tokenization is now a strategic foundation for airline e-commerce and retail growth.

Card fraud cost merchants $34B in 2024 with 36% occurring in the airline sector
Airlines face the dual challenge of efficiently complying with stringent PCI DSS regulations while enabling smooth retailing and payments
Tokenization allows airlines to protect their reputation, achieve compliance, improve conversion and grow third-party retailing

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Payment Tokenization

Tokenization Report Highlights:

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Payment Tokenization